• About Us

About Westaway Restorations.

Westaway Restorations has specialised in providing restoration services to the Insurance Industry since 1987.

The company was started by owner/operators Mick and Robyn West before family member Brodie West joined forces with Aizer Group to offer complementary business services.

With over 25 years’ experience in both the domestic and commercial environments the Westaway Restorations team are knowledgeable in all aspects of restoration and repair.  All of our qualified technicians are employed on a full time basis and regularly attend training courses, seminars and conferences to ensure that they are continually improving and updating their skill base.

We specialise in helping families recover.

Our Technicians boast over 140 years of combined experience within the Restoration Industry and hold IICRC & RIA Certification in all aspects of Restoration.

Our commitment, investment and dedication to our Industry ensures that we are highly regarded and respected within Industry circles and in most cases Westaway are the first point of reference for Assessors and Insurance companies.

Westaway also provides a number of other unique restoration services which can be found under Services. We remain committed to expanding our geographical footprint and services as opportunities arise.  

Westaway provides a 24 hour, 365 day emergency service response from Rockhampton, west to Toowoomba and south to Grafton.

The Westaway Restorations Difference

Rapid Response Time

24 hour, 365 day emergency  service with 24/7 project  management

Advanced Technologies and Equipment

Ongoing investments in new  technology and equipment  ensure a productive and  proficient team

Proven Performance

Our success is backed by  strong numbers in customer  satisfaction, efficiency  in  claim servicing and up to date

Our Core Capabilities

Queensland’s climate is renowned for harsh storms, cyclonic activity and flooding, particularly in the South East pocket and along the Northern Rivers region of New South Wales. Central to this stretch of coastline is Westaway Restorations.

Understanding this climate and the extensive damage that is born from it, Westaway Restorations have refined their abilities and developed core strengths in the following four  areas:

  • Rapid response time
  • Advanced technologies and equipment
  • A qualified  and experienced team
  • A dedicated claims management team

Clear and concise planning and execution is critical in a rapid response service for all situations: disaster, residential  and commercial restoration. Westaway Restorations provide a 24 hour, 365 day emergency service with 24/7 project management to ensure their customers receive the support and assistance needed as quickly and efficiently as possible.

Investments in new technology and equipment ensure a productive and proficient team, with enhancements to job turn-around time, staff morale, customer satisfaction and a distinct reduction in downtime due to repairs and maintenance. 

Despite having over 140 years of combined experience, the Westaway Restorations team are continually expanding their knowledge, perfecting techniques and engaging in training and certification. Each member of the team is passionate about their role and proud to be a part of the Westaway Restorations family.

Disaster Clean Up & Repairs

Westaway Restorations provide Water & Storm Damage, Fire & Smoke Damage, Mould Remediation and Trauma & Crime Scene Clean Up Services to the Gold Coast, Brisbane and Northern Rivers Regions.

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